1. Introduction
This Privacy Policy describes how trinks.ke collects, uses, stores, and discloses personal data in connection with the use of its website and services. Use of the website constitutes acceptance of this Privacy Policy.
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This Privacy Policy is governed by the Data Protection Act, 2019 (Kenya).
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2. Data Controller
For the purposes of applicable data protection law, trinks.ke acts as the data controller in relation to personal data collected through the website.
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3. Data Collected
trinks.ke collects the following categories of personal data:
a) name
b) phone number
c) email address
d) delivery address
e) IP address
f) device and browser information
g) cookies and tracking data
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4. Method of Collection
Personal data is collected through:
a) checkout forms submitted during purchase
b) contact forms on the website
c) interactions via Instagram
d) website analytics and tracking tools
e) embedded technologies and third-party tools integrated into the website
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5. Purpose of Data Use
Personal data is used for the following purposes:
a) processing and fulfilling orders
b) coordinating delivery
c) communicating with customers regarding orders or inquiries
d) maintaining and improving website performance
e) analytics and usage tracking
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6. Legal Basis
Personal data is processed on the following bases:
a) user consent provided at checkout or through interaction with the website
b) necessity of processing to fulfill a transaction or provide requested services
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7. Data Sharing
Personal data may be shared only to the extent necessary to provide services, including with:
a) delivery partners for order fulfillment
b) payment processors for transaction handling
c) service providers supporting website functionality, analytics, and operations
Personal data is not sold to third parties.
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8. Payment Processing
Payments are processed through third-party payment providers. trinks.ke does not store or retain full card or payment details.
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9. Data Storage
Personal data is stored within the website infrastructure and associated operational systems required to process and fulfill orders.
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10. Data Retention
Personal data is retained only for the period necessary to fulfill the relevant order and is deleted or anonymized thereafter, except where retention is required by applicable law.
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11. Cookies and Tracking Technologies
The website uses cookies and similar technologies to:
a) enable core website functionality
b) analyze website traffic and usage patterns
c) support performance monitoring and improvement
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Users may control or disable cookies through their browser settings. Continued use of the website constitutes consent to the use of such technologies.
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12. Third-Party Services
The website may rely on third-party service providers, including but not limited to:
a) payment processors
b) delivery providers
c) analytics and tracking services
d) technical infrastructure providers
These parties may process personal data only as necessary to provide their services.
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13. Data Security
Reasonable technical and organizational measures are implemented to protect personal data. Absolute security cannot be guaranteed. To the maximum extent permitted by applicable law, trinks.ke is not liable for unauthorized access, loss, or disclosure of data beyond its reasonable control.
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14. Cross-Border Data Processing
Personal data may be stored or processed outside Kenya. By using the website, users consent to such transfers. Appropriate safeguards are applied where required by applicable law.
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15. Children
The website is not intended for individuals under the age of 18. Personal data from such individuals is not knowingly collected.
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16. User Rights
Users have the right to:
a) access their personal data
b) request correction of inaccurate data
c) request deletion of their personal data
d) object to or restrict processing where applicable
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Requests must be submitted via email.
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17. Marketing Communications
trinks.ke may, at its discretion, use contact information for communications related to products, services, or updates.
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18. Data Minimization
Only personal data necessary for order fulfillment, communication, and website operation is collected and processed.
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19. Changes to this Policy
This Privacy Policy may be updated or modified at any time without notice. Continued use of the website constitutes acceptance of the updated policy.
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20. Contact
a) Email: shop.trinks.ke@gmail.com
b) Instagram: trinks.ke (direct message only)
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